FREQUENTLY ASKED QUESTIONS
Welcome to our FAQ page. We hope you find this page useful in finding out more about us and how to use our site. Please be aware that our Glossary outlines all racing definitions used across our site.
Can’t find what you’re looking for? Please visit our contact page where you can ask us your questions directly.
THE RACING MANAGER
Why should I register my Ownership Group with The Racing Manager?
Our aim is to make racehorse ownership as exciting, transparent and straightforward as possible and to encourage more people to become involved in ownership. Our online platform automatically delivers; entries, declarations, race replay and results, pedigree updates, Timeform previews and reviews. As well as this our App allows Managers and Trainers to post interesting and unique content on the go. Our Site and App are also completely secure, password protected and GDPR compliant meaning privileged information will remain so.
I want to register an ownership group on The Racing Manager. How do I register?
To register your ownership group on The Racing Manager please contact us directly using the details here.
How much does The Racing Manager cost?
The cost of The Racing Manager will depend on the size of your ownership group. The Racing Manager charges include an annual Horse Registration Fee which is chargeable in bands dependent on the number of horses. There is also an annual subscription fee for users that relates to the total number of horses you are associated with and is chargeable per horse. Please contact The Racing Manager for a quote.
I’ve forgotten my password, how do I change it?
On either the Website or the App when you come to log in just underneath where you would enter your password in pink text you will see ‘Forgotten Password?’ which you will need to click. You will be directed to another page where you will need to enter the email address you use to log in. You will then receive an email from firstname.lastname@example.org containing a link that you must click to be redirected to a page where you can enter a new password.
How do I change my password?
Your password can only be changed using the website and not from the App. Once logged in click ‘Account’ in the top right hand corner of your screen. This will produce a drop down menu from which you can click ‘Password Settings’. You will then need to enter your current password and then confirm a new one.
How do I change the notifications I receive
When users are first registered on the site the default settings for their notifications is to receive notifications by Email, Text and App and for entries, declarations and race videos as well as updates from your Trainer and Manager. Notification settings can only be altered on the Site and not the App. To change your settings to log into the Site and click ‘Account’ in the top right hand corner, from the drop down menu select ‘Notifications’, you will then be able to select or deselect the boxes accordingly.
I have selected to receive notifications by text message but am not receiving any?
The Manager of your Organisation may have elected for members of their Groups not to receive text messages. Alternatively please check that the mobile number you have entered is correct in the ‘Contact Details’ section.
I am unable to post an update to my horse via the Site or App
The Manager of your Organisation may have elected that members of their groups can not post updates. If this is the case on the App you will receive a message informing you that you do not have permission to post, on the site you will not have access to a ‘Post an Update’ box.
How do I update my contact details?
Contact details may only be updated via the Site and not via the App. To update your contact details, when logged in, click ‘Account’ in the top right hand corner of your screen. From the drop down menu click ‘Contact Details’.
What is my Username for?
If your Manager has elected that you are able to post updates posts will be attributed to your username.
Who can see information relating to me?
Only Managers of the Groups you are a part of can see your name, username, email address, mobile number (if provided by you), the horses you are involved in and any share allocation you may have. Shortly we will be making this even more secure by adding a further level of password encryption to personal details.
How do I download the App?
How do I navigate around the App?
When logged into the App the first screen you will see is ‘Your Feed’, this is the same as ‘All My Horses’ on the site i.e it is a collated view of all the updates for all your horses. Horses can be viewed individually by swiping the card that says ‘View all updates’ left or right. If you wish to find a particular horse quickly tap the search icon and tap filter horse. To filter a specific type of update tap ‘Filter Updates’. The menu icon in the top right of the screen will allow you to see collated entries and decs for all your horses, to post an update (if your manager allows that) or to log out.
How do I create a post using the App
To compose a post tap the menu icon in the top right hand corner then tap ‘Compose a Post’. You will then need to select which horse you would like to post to and add your message, voice note, photo or video by tapping the icons. When you are happy with your post click ‘Send to horse owners’
MANAGERS’ AREA (Manager’s functionality is currently under development. Please contact us if you have any questions as information in this section may be out of date.)
How can I send a message to owners?
How Managers are able to send messages to their Members is currently being upgraded. Shortly Manager’s will have the full flexibility to message Individuals, Horses’, Groups or Organisations.
How can Managers make changes to an Organisation or Ownership Group?
Managers are able to edit the design of their horse and organisation pages. Managers do not have the ability to edit their users personal information or add or remove horses from the Site. If you would like to make changes to your Organisation or Ownership Group, please contact The Racing Manager and we will be glad to help you.
How can I edit the design of an Organisation or Horse page?
Only Organisation Managers can edit the design of an Organisation or Horse Page. Organisation Managers should navigate to the Organisation page, once there you will see an ‘Edit Page’ Icon in the right-hand corner. If you would like help with this The Racing Manager staff can be of assistance. The Horse Page can be edited by Organisation or Group Managers similarly by clicking ‘EDIT’ (displayed in pink text next to the name of the horse on All My Horses). You will be directed to the Horse Page, click ‘Edit Page’ and you will see a series of pink boxes that will enable you to edit different parts of the page. If you would like assistance please contact The Racing Manager.